Managers ride e-wave

The investment management (IM) landscape is changing due to e-impact. New forms of customer relationship management are appearing, as well as creative new business models. There are still some barriers to align all companies to the revolution but current developments like WAP, ITV and m-services show the way to those who still lag behind. It will be those investment managers who are able to integrate technological advances and focus human interaction on the value-added services that will be the best positioned to catch the wave. Five major trends highlight the changes imposed by the net e...