TCF: The provider perspective

Treating customers fairly is aimed at improving the level of service delivered to the end client. As such, much of the attention of the FSA has been focused on intermediaries and ensuring they are acting responsibly and consistently in their offering to clients. However, TCF also applies to the product providers, who are charged likewise with ensuring, as far as reasonably possible, that the client receives the right product for their needs. The first step for a provider, says F&C's director of business development Barry Neilson, is to look at not just its procedures but also its own ...