MPPI providers not treating customers fairly - Turner

clock

The FSA is concerned about the way insurers are treating customers who bought mortgage protection products, it has been revealed.

Speaking at the ABI's biennial conference yesterday, FSA chairman, Lord Turner, said the regulator was prepared to intervene where TCF was not being applied to customers who bought mortgage payment protection insurance (MPPI). Turner says it has come to his attention that some MPPI providers have been reducing cover and increasing premiums at a time when consumers are most likely to need the protection they have bought. "While MPPI has not previously been a major focus of our concerns, it may become one in an economic downturn," Turner says. "As the likelihood of unemployment-related ...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Shifting demographics: Post-Budget protection conversations

Shifting demographics: Post-Budget protection conversations

Emerging market for people aged 45 and upwards

Naomi Greatorex
clock 18 February 2025 • 3 min read
Supermarkets, fast cars, and protection insurance

Supermarkets, fast cars, and protection insurance

'I would argue this is a perfect example of an efficiency gap'

Paul Yates
clock 10 February 2025 • 3 min read
Protection advisers concerned about rising costs and market pressures

Protection advisers concerned about rising costs and market pressures

One-third see cost of doing business as biggest challenge

Jaskeet Briah
clock 30 January 2025 • 2 min read