LV= paid 90% of claims across both critical illness (CI) and income protection (IP) last year.
This marks a 3% increase (from 87%) for CI in 2008, but a 1% slip for IP (from (91%), and both remain higher than the 2007 level of 86%. Noticeably, the provider has seen an increase in rejections prompted by non-disclosure for both products since 2008, with CI non-disclosure rising to 3.3% (from 0.7%), and IP up to 3.4% (from 2.6%). Not meeting the claim definition was the other reason given for rejection, with this totaling 6.7% of CI (12.6% in 2008) and 6.6% of IP (6.5%) claims. The provider paid out nearly £40m to its protection policyholders last year, including £11.9m in inco...
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