TSC v FSA: Trust key yardstick to judge RDR

Speaking at today's Treasury Select Committee hearing in Westminster, FSA director of conduct policy Sheila Nicoll said the regulator will actively police levels of consumer satisfaction post RDR. "We intend to monitor (trust) once the RDR is in place through a programme of continuing monitoring in consumer trust and confidence," she said. Echoing this stance, chief executive Hector Sants said consumer trust is a "key yardstick" by which to judge the success of RDR. Nicoll also said the simplified advice model will not lead to increased levels of consumer confusion.  Elsewhere, ...