FOS warns industry 'addicted' to mis-selling

It also revealed it is to start publishing its findings following government requests for greater transparency. Speaking at the British Bankers' Association (BBA) complaints-handling seminar, Tony Boorman, principal ombudsman, explained the FOS had been left with over 100,000 complaints from the PPI scandal and warned the industry had become its own worst enemy. "It sometimes seems as if this industry is addicted to regular mis-selling scandals," he said. "So what lessons can we learn from PPI and from those previous cases of "mass detriment" and industry failures? The first lesson...