The insurance industry still has an image problem with the general public which the new regulatory structure is unlikely to help, according to research by the ABI.
It is also concerned with the increasing burden of European legislation and is wary of the government's commitment to support economic growth. The ABI questioned 57 industry leaders alongside its quarterly consumer market survey and released the results at its biennial conference. Otto Thoresen, director general of the ABI, explained that the industry needed to improve its reputation to make the most of current opportunites. "The reputation of UK financial services firms was undoubtedly harmed by the banking crisis, but insurers are not banks," he said. "Despite this, we have to...
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