Shift in employer focus on employee benefits - Cigna

Cigna UK HealthCare Benefits (UKHB) recently carried out independent research which suggests that for 80% ease of using the service by employees was extremely important to them. This shows a shift in employer needs. In 2010, 84% of employers indicated that their top priority was the providers ability to solve client problems or queries on time. This figure dropped to 54% in 2011. Kirsty Jagielko, Head of Product Management says: ‘Employers are keen to help their employees make the most of their benefits packages. "Today employees are increasingly being asked to pay a share of the c...