PMI market leaders see rise in FOS complaints

Grievances relating to some of the protection market's biggest providers also jumped, although these totals are harder to attribute due to the way the data is presented. However, despite these increases the sectors account for a very small volume of total complaints dealt with by FOS. According to figures provided by the regulator for individual firms, both Bupa and Axa PPP saw complaint levels rise with Bupa seeing 87 complaints between last July and December escalated to the FOS (compared to 64 in January to June). Axa PPP had 60 complaints handled by FOS during the same period, ...