Mistrusted banks 'desperately need' reform, says Which?

The Which? research indicated just one in ten consumers trust bankers to act in their best interests.  The same research indicated that two thirds of consumers (67%) think that bankers are unlikely to lose their job if they lie or cheat. A similar proportion think bankers are unlikely to lose their job if they fail to comply with industry codes of conduct (63%), deliver consistently poor service (64%) or receive a high number of complaints from customers (64%). More people say they distrust bankers than estate agents (65% compared with 51%) and just one in ten (10%) think that bank...