Providers must overhaul their direct-to-consumer (D2C) offerings to serve consumers who ditch advice after the Retail Distribution Review (RDR), Deloitte has said.
Research from the firm has revealed 32% of consumers will handle their own financial planning after the change in legislation to avoid paying fees. More than a quarter (27%) of the 2,000 people surveyed said they would go direct to the product provider after making their own product choices. However, only 31% of the representative sample are confident they are capable of picking the right financial products. Andrew Power, lead RDR partner at Deloitte, said: "This poses a big challenge for banks, insurers and fund managers and they will have to rethink how they deal directly with c...
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