The former head of Lloyds Banking Group's retail division has apologised "wholeheartedly" for the mis-selling of payment protection insurance (PPI), for which the bank has so far paid £5.3bn reimbursing customers.
Helen Weir, now the finance director at John Lewis, said she acknowledged the mis-selling of the product, but said she believed it was it had a role to play in protecting people's finances. Weir, who headed the retail arm at Lloyds between 2008 and 2010 and was the bank's chief financial officer before that, was speaking in front of the parliamentary commission on banking standards. "I acknowledge the mis-selling of PPI across the industry and at Lloyds and apologise wholeheartedly for my part in that," said Weir who also admitted sales of the insurance had subsidised loss-making unse...
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