Barclays has confirmed that it is in the process of training its telephony staff to offer mortgage advice in order to phase out non-advised sales.
Around 140 Barclays staff have been affected by the decision, with a significant proportion of its phone sales team having already completed the training programme to become a full adviser. The bank told Mortgage Solutions that it had been training its phone staff to be fully advised since the start of 2012 and that the FSA's decision not to force all mortgage sales to be advised in the Mortgage Market Review final rules did not affect its stance. Barclays does not accept mortgage applications online, meaning all of its mortgages will now be sold on an advised basis. Non-advised sales...
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