Positive Solutions has reported profits before tax of £2.3m for last year, wiping out a £0.4m loss in 2011, as it strives to offer a "John Lewis level" of customer service to its advisers.
Gross margins at the business rose to 21.5%, up from 19% the previous year. Adviser productivity also rose, up 6%. Peter Coleman, chief executive of the business which has 850 IFAs as part of its national arm and a further 25 as part of its network, said the turnaround was down to a four-step process to create a sound business. Coleman, who took over at Positive Solutions two years ago, said one of the first things he did was to strengthen the company's compliance and regulatory position. "This is the foundation of a successful business," he said. He also implemented a cost-cutt...
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