The Money Advice Service (MAS) has come under fire from MPs after a sub-committee of the Treasury Select Committee (TSC) accused CEO Caroline Rookes that her organisation does not know what it is doing on money advice.
The hearing, which was part of an inquiry into the service that has lasted for more than a year, asked Rookes, who only took over in January, to justify her organisation's value for money. The sub-committee found that the MAS was still overspending on marketing and did not spend enough on actual service delivery, particularly on money advice. It also criticised the language in the organisations's business plan, which it called "meaningless". TSC sub-committee chair George Mudie said: "Last year we were livid that you spent one quarter of your income on marketing. It has not changed...
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