Delays, overpayments, errors and entitlement disputes topped the list of complaints investigated by The Pension Advisory Service's (TPAS) over the past year.
The advisory service's annual review - published today - revealed TPAS had three million visits to its website, received more than 60,000 calls and 18,000 written queries in the year to the end of March 2013. Over the year TPAS received about 4,500 complaints, more than half of which were not investigated. Of the complaints it received, 46% related to defined contribution (DC) schemes, 29% were about a public sector scheme and 25% were about a defined benefit (DB) pensions. A delay in paying benefits was the most common reason why someone complained about a DC scheme - with a third...
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