Advisers must ask clients 'positive' and 'negative' questions to appease the FCA - Zurich

Laura Miller
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Advisers have to probe clients with both ‘positive' and ‘negative' questions to meet the regulator's expectations about assessing attitude to risk, according to Zurich strategic partner specialist Andy Woollon.

Positive questions such as asking what the client wants to do in retirement must be balanced with more negative questions about what the client would do if the value of their investment fell or if they had to invest more, he said. The Financial Conduct Authority (FCA) will be looking at advisers' centralised investment propositions, due diligence and assessment of suitability in this year's thematic reviews, Woollon said. A key plank of this work will be ensuring advisers can prove they have comprehensively assessed clients' attitude to risk - and the consequences of those risks happe...

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