Advisers accuse FOS of ignoring their evidence in complaints

Research commissioned by the Association of Professional Financial Advisers (APFA) and carried out by NMG Consulting, showed a third of advisers (34%) who have had complaints brought against them said the FOS ruling did not take account of their evidence in all cases. One in 12 (8%) also said the reasoning for the FOS' decision was not always provided. Overall however, the complaints picture looked positive for advisers as almost half (47%) of those with FOS complaints against them felt most cases were found in the firm's favour. The FOS upheld less than half of complaints (42%) br...