Fees and fund switches: The top 25 complaints investigated by the Pensions Ombudsman

In the year to 31 March, the Ombudsman said it accepted 1,058 new cases for investigations. Public concern over the level of pension charges did not translate into official complaints, with less than 4% of gripes linked to fees. Complaints related to pension transfers, however, which has also been highlighted as an area that needs improvement, did make the top ten. > Read: More firms face enforcement action over pension transfers < Here is the list ranked according to type of complaint: 1. Benefits: incorrect, missing, paid late or not at all (14.7%) 2. Misquote/Misinformatio...