TPAS reveals five-step retirement 'guidance' process

The organisation said it would be a five-step process, beginning with a product provider and ending with a 'parting document' and a clear signpost to regulated advice. Providers must first give a "call to action" - a "short and snappy and very clear" message so people are encouraged to take up the option of guidance, TPAS chief executive Michelle Cracknell said at an event on 4 September. The next step would be to book an appointment with TPAS, the Money Advice Service - another organisation tasked by the Treasury to deliver guidance - or another body given the same remit. Step thr...