Providers fear the regulator's new rules on how they must deal with retirees will leave customers wrongly assuming they have received advice, if details of what is expected of them are not published soon, according to an industry figure.
Suffolk Life pensions technical manager Paul Evans said consumers can easily be led to believe they are receiving advice by being asked questions about their personal circumstances and given corresponding risk warnings. "There will be a lot of providers who are concerned they will be seen as giving advice in asking the ‘relevant' questions," he said. "It's an obvious conclusion to be drawn from this. It's all perception. Clients won't understand why these extra questions are being asked." The regulator outlined its 'second line of defence' requirements in a ‘Dear CEO' letter publis...
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