Provider Aegon has been accused of poaching dozens of an adviser's clients but the Financial Conduct Authority (FCA) said the provider has broken no rules despite complaints from retirees.
Yorkshire-based Harvest Associates IFA Chris Neil said Aegon had moved 30 of his clients and their assets onto its direct to consumer platform Retiready without informing him. He said the move severs his link with his clients and means he is unable to see their entire portfolio when advising them. Neil said he is now dealing with one client who is having a "nightmare" trying to get the process reversed so they can use flexi-access drawdown, for which Aegon requires its Retiready customers appoint an adviser. Following Professional Adviser's enquiries a spokesperson for Aegon said i...
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