So you think the financial services sector is client-centric? Think again. Unfair and hidden charges are commonplace, writes Nicola Brittain. Advisers cite seven areas of concern...
Transparency around charges is essential if the financial services industry wants to be truly client-centric. The Financial Conduct Authority's (FCA) latest thematic review, released on 3 March, found problems in the way closed book providers treated their customers but advisers argue that this isn't the only area in which smoke and mirrors around charges are normal. Here they highlight other worrying areas...
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