Some 90% of protection advisers agree that client retention is a key focus for their businesses with just under a quarter (23%) citing it as "their biggest business challenge."
The research conducted by Legal & General found that nearly half of advisers (47%) would like an easier and faster application process to boost client retention. A further 35% of advisers said they would like providers to give them more marketing materials to further assist with retention. Legal & General's research found that 45% of advisers felt that generating new business and staying compliant are the most common business challenges they face. In contrast, 11% of advisers said that finding and training new staff is problematic for them. This research comes ahead of next ye...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes