HMRC forced to revisit 'unrealistic' restructuring plan

Timeline and cost "unrealistic", NAO says

clock • 2 min read

HM Revenue & Customs' plans for restructuring were "unrealistic", forcing the tax man to reconsider its options, the government's spending watchdog has said.

The National Audit Office said HMRC was reconsidering the scope and timing of its plans to replace 170 local offices with 13 regional centres. According to the FT, the total cost of the estate over the next decade has risen by an estimated £600m — or a fifth — since 2015, mostly because of the buildings' higher than expected running costs. Head of the National Audit Office Amyas Morse urged HMRC to reconsider its plans for moving to regional centres. "It should step back and consider whether this strategy still best supports its wider business transformation and will deliver the susta...

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