The Pensions Ombudsman will become the hub for all pensions dispute resolutions as it plans to subsume The Pensions Advisory Service's (TPAS) team.
The consolidation of the two bodies' teams will take effect by 1 April. More than 350 of TPAS' volunteer advisers will join Pensions Ombudsman in the transfer, with the ombudsman then dealing with both pre- and post-internal dispute resolution procedure (IDRP) complaints. The move is designed to reduce duplication, improve customer experience, and make signposting easier. TPAS said it would continue to focus on pension information and guidance ahead of its upcoming merger with the Money Advice Service and Pension Wise. Ombudsman Anthony Arter said centralisation of the services wou...
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