Scottish Widows failed to recognise same-sex marriages in letters to customers, telling one client it was unable to fix correspondence despite multiple complaints, according to a report.
Buzzfeed News said Scottish Widows told 28-year-old London-based software engineer Dougie Robertson there was "not an available fix to correct" its annual pension statement sent to customers. This was despite the fact Robertson had held a pension with the company for several years. Robertson first complained a year ago, when he received a letter about projected pension value, which referred three times to Robertson's "wife" when explaining calculations. He then tweeted the provider, pointing out the sex of someone's partner was not relevant. A Scottish Widows representative sent him...
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