Alliance Trust Savings has again topped the Financial Conduct Authority's (FCA's) pensions and decumulation complaints charts for providers, according to the latest data from the regulator.
The platform, which in 2017 H1 had by far the highest ratio of complaints per policy in the decumulation and pensions category of the FCA's provider data, again topped this category. From January to June in 2017 it received 33.1 complaints per 1,000 policies in force, but improved slightly to 26.4 per 1,000 policies from July to December. Some 82.3% of 445 complaints opened in 2017 H2 against ATS in this category were upheld. Old Mutual Wealth Life & Pensions and Standard Life Client Management both had more complaints opened against them in the period than ATS, but at lower ratios pe...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
