The Pensions Ombudsman has said it expects 1,800 cases to be opened over the 2018/19 financial year, but it only has the resources to deal with 1,400.
According to its 2018-2021 corporate plan published this month, it has "recently been given the go-ahead to recruit additional resource", but due to the lateness of the decision, it will not have staff in post and fully operational until sometime in the third quarter. This additional resource has therefore been ignored for the purposes of forecasting performance in 2018/19, it added. The Ombudsman provided its data based on its experience in the last three years, adjusted to allow for groups of similar, or even identical, complaints. Over this period, has seen annual growth in new invest...
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