Insistent client DB transfer ends in FOS complaint against Chase de Vere

Mr S - as named by the FOS - wanted to transfer his final salary pension to his employer's group personal pension (GPP). He contacted Chase de Vere to advise him, and on 19 December 2017, signed a client services agreement that stated the firm would charge £3,230 for advice and implementation.   In January 2018, Mr S sent an email to the Chase de Vere adviser that said he had not yet received the cash equivalent transfer value (CETV) from the ceding scheme, but he had received confirmation from the GPP provider it could transfer into his GPP. Chase de Vere advised Mr S not to trans...