VouchedFor reveals top five Consumer Duty 'gaps'

Elevation, a platform designed to improve client experience, has analysed the feedback of more than 250,000 clients to reveal the advice profession's main strengths and weaknesses relative to the Consumer Duty rules. According to Alex Whitson, managing director at VouchedFor, the firm's goal was to unlock the most powerful drivers of client experience. "Or, put differently, the adviser behaviours or factors that make the biggest positive difference to things like whether prospects become clients, whether clients recommend and client risk levels." VouchedFor's research showed that 99% ...