86% of advisers confident they can identify vulnerability

The firm's confidence barometer, published on Monday (31 October), found that despite this increase in confidence, most advisers still underestimate the true number of vulnerable customers. Most advisers estimate between 6% and 20% of their customers as vulnerable, with the average being 11.5%, which is consistent across age groups, geographies, and assets, according to Embark. However, 19% of surveyed advised clients identified themselves as vulnerable, up from 12% in the previous survey. The survey also found that younger clients were more likely to identify as vulnerable. Over 2...