Consumer Duty: Firms encouraged to document abandoned changes

With less than a month to go until the Financial Conduct Authority (FCA) regulation deadline, the provider has outlined ten recommendations based off the findings of the discussions it has been having with advisers. Central to this is a reminder to document changes to practice considered, but not eventually implemented. "I would recommend documenting not just what changes you have made, but also where you have considered an aspect of your business and why you concluded it already meets the Duty requirements," pensions director Steven Cameron said. "It would also be helpful to have a f...