Clients experiencing fraud can become vulnerable 'in an instant'

It can be ‘hard’ for firms to convince customers they are being scammed

Jen Frost
clock • 3 min read

Advisers must work to protect already vulnerable clients from scams, while acknowledging that a fraud event can make any customer vulnerable “in an instant”, attendees at a conference heard.

Speaking on a panel last Thursday (21 October), Rathbones Group chief risk officer Sarah Owen-Jones shared that the business has seen recent instances of "criminal conduct" against its clients. "In these situations, we have to act very quickly, but quite often… it's [through] somebody the client trusts, that has got the knowledge of the client, to be able to ask one extra question that flushes out that a fraud is underway." Owen-Jones highlighted two sides to the coin when it comes to fraud and vulnerability. Clients who are already vulnerable can be particularly at risk of falling vi...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Your profession

Professional Adviser TV: Creative ways to tackle the advice gap

Professional Adviser TV: Creative ways to tackle the advice gap

With Octopus Money CEO Ruth Handcock and financial adviser Kristian Manton

Professional Adviser
clock 25 April 2025 • 1 min read
Economic secretary confirms wholesale ISA review as experts demand sweeping reform

Economic secretary confirms wholesale ISA review as experts demand sweeping reform

LISA reform front and centre

Beth Brearley
clock 24 April 2025 • 2 min read
 MorganAsh introduces customer support tracking to vulnerability platform

MorganAsh introduces customer support tracking to vulnerability platform

Recording suggested next steps

Jaskeet Briah
clock 24 April 2025 • 2 min read