Advisers continue to face hurdles on products and services a year into Consumer Duty, with a recent study having highlighted mass frustration.
Over a third (34%) of advisers surveyed by The Lang Cat for its State of the Advice Nation (SOTAN) study suggested that Consumer Duty products and services efforts had been a "waste of time" and "nothing has changed". More than half (55%) felt there was more work to be done. Consumer Duty has "dominated" the sector, Lang Cat insight director Steven Nelson told PA, with its influence felt not just throughout the regulatory landscape but also through "knock on effects" within conferences, seminars, content and trade media coverage. However, the early findings paint a "pretty bleak" pict...
To continue reading this article...
Join Professional Adviser for free
Signup and gain exclusive members-only insights
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes
