FOS to apply CMCs complaint fee from April

In a bit to "make its funding arrangement fairer", professional representatives will be able to bring ten cases to the service for free each financial year. After that, every subsequent case they refer will be chargeable. They will receive £175 back in credit if the complaint is found in favour of the consumer they represent, reducing the charge they pay to £75. The FOS said this charge comes as a large proportion of complaints referred to the dispute resolution service in recent years have been driven by professional representatives who either charge consumers or take a percentage of...