Compliance: How can we improve TCF?

clock

Mark Lisle, compliance manager at Rowanmoor Pensions, says the insurance industry has a long way to go before it has fair customer treatment at its heart...

The extended family has just returned from what has become an annual pilgrimage to the Alps, for a spot of skiing, snowboarding, or partaking of vin chaud depending upon their predilection. However, this visit to La Ferme de Florent in the Haute Savoie was not without incident, and will sadly be remembered as "the year Maisie broke her leg". My partner's six year old niece was determined to get the hang of skiing after an abortive effort the previous year. Unfortunately, a slip, practising after one lesson, led to the depressing sight of an ambulance being called to the nursery slopes...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Protection

Record protection payouts must spur advisers on

Record protection payouts must spur advisers on

These aren't products that sell themselves

Ahmed Bawa
clock 01 November 2024 • 5 min read
Could a broader advice definition boost protection's reach?

Could a broader advice definition boost protection's reach?

'No one wakes up in the morning thinking about buying life insurance'

Paul Yates
clock 22 October 2024 • 4 min read
Are we talking enough about protection and succession planning?

Are we talking enough about protection and succession planning?

Why are more IHT liabilities for gifts not being protected?

Naomi Greatorex
clock 30 September 2024 • 4 min read