A more professional industry

Historically, many people working in retail financial services and in regular direct contact with clients have observed with some envy the professional respect afforded solicitors and accountants. It seemed that their no less serious, often more complicated undertakings frequently lacked equivalent status. Professionalism is something that people want to be associated with. Its implications are positive and far-reaching and it is the minimum standard we expect of those whose services we employ.  Others therefore have good cause to believe it their entitlement when they buy services to...