Predictions of a dearth of advisers and an ever-expanding advice gap were wide of the mark, but how consumers access advice may have changed irreversibly, writes John Pollock, chief executive of Legal & General Assurance Society...
In the run up to the RDR, many in financial services thought large numbers of consumers would turn their backs on financial advice, leading to a fall in adviser numbers and resulting in an ‘advice gap' where hundreds of thousands of unadvised customers would make poor investment decisions that ultimately led to their financial insecurity. Very gloomy. Post RDR, this has largely given way to a more common sense view that savings behaviour was already changing in the UK and, whilst undoubtedly many of the less affluent are finding advice harder to come by, many consumers still seem to be h...
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