Providers scrambled to answer 40 calls per minute on 6 April, while advisers were playing 'rock, paper, scissors' to determine whose coffee run it was...
Oh to have been a fly on a wall in an advisory office on 6 April - a day of historic proportions in the world of pensions. How quiet it would have been, how bleedin' dull. The day represented arguably the biggest ‘cliff-edge' in pensions legislation history. One minute (that'll be 23:59 on 5 April), pensioners were fairly limited in their retirement options; the next they could cash in their savings, book that flight on Virgin Galactic and to hell with the consequences. Retirees were warned against doing anything rash, of course, but phones were still expected to be ringi...
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