More complex retirement savings journeys are increasing the need for customer engagement supported by advisers working hand in glove with robo-advisers, argues Adrian Boulding
Attending the 10th anniversary conference of The Pensions-Net-Work (TPNW) earlier this month gave me some useful insights into how fast things are changing in the workplace thanks, in no small part, to the relentless march of technology innovation. It also gave me pause to ponder what all this might mean for the retirement market. We had a panoply of excellent speakers at the conference held in the heart of the City. They included Paul Johnson, director of the Institute of Fiscal Studies (IFS), who presented a great deal of information from one of the IFS's latest studies, The economic c...
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