Every 12 months for the last five years Defaqto has conducted a satisfaction survey among advisers to measure the service standards in the discretionary market, and so Fraser Donaldson shares a few of the results here...
As well as measuring the service standards in the discretionary market in our annual survey we also take the opportunity to ask a few supplementary questions to give us a feel for what advisers are doing in terms of investing for their clients. It is barely five years since pension freedoms flexibility came in to force. Back then, it was accumulate as much wealth as possible to purchase an annuity. Now, alternative investment solutions can be selected in order to provide an income during retirement. While there is some certainty of income with an annuity, investing in risk based alterna...
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