Tim Sargisson asks if Consumer Duty stop advisers doing the same thing over and over again and expecting a different result…
Every chief executive has their favourite business quotes. These are designed to help guide them in running their businesses; some go so far as to daub them on the office walls. These quotes range from the Machiavellian, such as keeping your friends close but your enemies closer - evoking images of the godfather, however always worth remembering - to the more anodyne. One such example is the idea that those who cannot remember the past are condemned to repeat it. For example, the current defined benefit transfers debacle evokes memories of the early 1990s. Back then, the TUC described...
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