Talk Money Week: How tech can improve client communications

Technology can bolster client engagement in numerous ways

clock • 4 min read

As Talk Money Week kicks off, Nick Eatock discusses how technology can enhance adviser/client communication – a key facet of Consumer Duty rules…

Products come and go, rules change and client demands evolve, but one aspect of an adviser's job remains important and constant: communicating effectively with clients. However good your proposition, it can all be undermined by poor communication. If you can't explain what you're doing and why, how something works or answer a client's questions clearly, you're at more risk of problems in other areas, including suitability compliance. Communication is also about facilitating a conversation and encouraging the client to share their thoughts. Being able to talk with clients in plain Engl...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Technology

Advice firms only spending 35% of time on client meetings

Advice firms only spending 35% of time on client meetings

Spending more time on business, compliance and staff development

Isabel Baxter
clock 18 November 2024 • 2 min read
PFS Conference 2024: AI should augment not replace human element in advice

PFS Conference 2024: AI should augment not replace human element in advice

Firms that adopt technology to save time will improve client experience

Jenna Brown
clock 14 November 2024 • 2 min read
Advisers call for enhanced compliance processes to use AI

Advisers call for enhanced compliance processes to use AI

AI ‘firmly embedded’ into advice journey but ‘more work needs to be done’

Isabel Baxter
clock 12 November 2024 • 2 min read