Compliance consultant Tony Catt shares his views on Consumer Duty implementation and asks if this set of rules will, once and for all, improve consumer outcomes...
There have been many inches devoted to Consumer Duty. The Financial Conduct Authority's (FCA) latest iteration, which has been described as "Treating Customers Fairly on steroids", is the most recent attempt to get financial advisers to take care of clients and give them services and products that will end with a decent outcome for customers. Surely all advisers have this as the primary consideration, but it still seems not to be the case. The advisers that I work with have had this culture, but on the occasions that this has not been the case, I have refused to continue to work with ...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes