Consumer Duty shines light on importance of staff training

You've all got a lot on your to-do lists, I am sure - with the Financial Conduct Authority rolling out regulatory updates left, right and centre, the Consumer Duty deadline looming into view (July's not that long away, really…), the cost of living crisis and the normal day to day work on top of all of that, phew! Sometimes it seems like there aren't enough hours in the day. Obviously, some obligations do fall by the wayside in just trying to keep on top of everything - and sometimes these are the aspects of your role that can actually turn out to be the most important. Now. You are an...