For the record: You're only as good as your client database

You could give the best advice in the world, but it's likely to count for very little in the eye of the regulator if you can't evidence how when asked. And if on occasions the advice you give isn't quite to such dizzying heights, then there'd be even more cause for concern if you can't pull up sufficient records which detail how you reached recommendations. This was important before Consumer Duty. Now the regulation is part of the everyday of running an advice business, it's critical. This is something of an Icarus challenge for advisers. Spend too much time on record keeping and ot...