The Financial Ombudsman Service (FOS) is determined to shed its reputation as an anti-adviser body, its chief executive has said.
Caroline Wayman said the service is keen to reach out to advisers to allay their apparently widespread concerns it is unfair on them when determining wrongdoing following client complaints. Speaking to the Treasury Committee on 15 October, Wayman said she is aware of advisers' concerns about FOS adjudications and is keen to show them it is "prepared to listen". She said she wants advisers to know that "we are human and listen, and we are prepared to have these conversations". "I know there are concerns. I will just try to be as open as I can and try where we can to allay those fear...
To continue reading this article...
Join Professional Adviser for free
- Unlimited access to real-time news, industry insights and market intelligence
- Stay ahead of the curve with spotlights on emerging trends and technologies
- Receive breaking news stories straight to your inbox in the daily newsletters
- Make smart business decisions with the latest developments in regulation, investing retirement and protection
- Members-only access to the editor’s weekly Friday commentary
- Be the first to hear about our events and awards programmes