SJP called out by Which? for 'misleading consumers'

Unclear on charges and advice model

Victoria McKeever
clock • 3 min read

St. James's Place (SJP) has been called out for its lack of transparency on charges and its restricted advice model in an investigation by consumer champion Which?

Which? sent a team of undercover researchers to speak with 12 SJP advisers, asking for advice on £100,000 of investable assets. While all were offered a free introductory meeting, the investigators said a third of the 12 SJP advisers "failed to talk in detail about the likely costs at all." Which? pointed out this went against Financial Conduct Authority (FCA) guidelines, which require advisers to outline costs to clients verbally and in writing. It found that even when costs were provided, there were "discrepancies" in the information given. Some of the advisers quoted initial cha...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Companies

Titan Wealth eyes Norwich-based IFA Finance Shop

Titan Wealth eyes Norwich-based IFA Finance Shop

Looking to snap up and merge firm as part of its ‘project Canaries’

Isabel Baxter
clock 31 January 2025 • 2 min read
Acquisition analysis: The top five biggest M&A deals in 2024 by AUM

Acquisition analysis: The top five biggest M&A deals in 2024 by AUM

Nucleus’ buy of Third Financial tops the table

Isabel Baxter
clock 30 January 2025 • 4 min read
St James's Place 'on track' with charging structure overhaul

St James's Place 'on track' with charging structure overhaul

Delivery by second half of 2025

Isabel Baxter
clock 30 January 2025 • 2 min read