FCA closes 'long-standing customer' investigation into Police Mutual

Case still open for five other insurers

Julian Marr
clock • 1 min read

The Financial Conduct Authority (FCA) has officially closed its investigation into Police Mutual - one of six insurers the regulator referred to its enforcement division last year after it found problems with the way they treated their closed-book life insurance clients.

The investigations into the other five - Abbey Life, Countrywide Assured, Old Mutual, Prudential and Scottish Widows - were continuing, the FCA confirmed. The investigation into Police Mutual had been closed with no further action, it added, before stressing it had reached no decisions regarding the other firms at this stage. In a statement, the regulator said: "No inferences should be drawn from the closure of the Police Mutual case concerning the continuing investigations. The FCA will update the market when decisions are made regarding the status of the remaining investigations." I...

To continue reading this article...

Join Professional Adviser for free

  • Unlimited access to real-time news, industry insights and market intelligence
  • Stay ahead of the curve with spotlights on emerging trends and technologies
  • Receive breaking news stories straight to your inbox in the daily newsletters
  • Make smart business decisions with the latest developments in regulation, investing retirement and protection
  • Members-only access to the editor’s weekly Friday commentary
  • Be the first to hear about our events and awards programmes

Join

 

Already a Professional Adviser member?

Login

More on Regulation

FOS expects to resolve 20% more cases as complaints surge

FOS expects to resolve 20% more cases as complaints surge

270,000 cases estimated to be resolved in 2025/26 amid demand

Isabel Baxter
clock 03 April 2025 • 3 min read
The Vulnerability Review: A reflection on the FCA findings and addressing the elephant in the room

The Vulnerability Review: A reflection on the FCA findings and addressing the elephant in the room

'Identification. Action. Reporting – don't delay'

Jonathan Barrett
clock 02 April 2025 • 3 min read
Navigating PISCES: FCA regulation doesn't equal protection

Navigating PISCES: FCA regulation doesn't equal protection

'Those investing via PISCES, and their advisers, should scrutinise issuers and their disclosures carefully'

James Tyler
clock 28 March 2025 • 4 min read